The Bread is Moving. The book is free for a limited period.
Praise for the book:
“Customer Experience to Counter VUCA and Disruptive Times:
Retail is changing at a Fast Pace. Consumers are changing faster, thanks to Disruptive Technology and Multiple Screens. And yes, the On Line disruption is Impacting Operating Models of all businesses. How should businesses counter the VUCA situation all around ??
There is No Magic Formulae, Nor any Rocket Science to combat these challenges.
The Author Passionately brings to us , his proposition about Customer Experience (CX).
If Retail is Theatre that consumers need to enjoy- Designing and Delivering CX is the Key.
He explains in detail, with lots of Live Examples, what CX means and how Organisation, whether Retail or Non Retail should go about Defining to Designing and Delivering CX on the ground..
His analysis of various companies reveals that, Customer Centricity is at the heart of Successful Companies. I am sure that, each one of you would have encountered many WOW moments and many more Horrible let downs by Airlines, Telecom and other Companies.
Customer Centric Companies are obsessed with Customers Delight right from their Vision, Mission to their Product , Service & CX. The author proposes that every organisation should have a Chief Customer Experience Officer (CCXO ) to delight the customer.
The book is written in a simple to read and ready to execute format. I am sure, you will enjoy reading this book. And without wasting any time, you will start designing your organisations CX….”
“This book is very apt and timely for Indian market. Especially for hospitals, customer experience is critical and the book tells almost A to Z of it.”
I have read a lot of management books, however this book stands apart especially for Indian businessmen. I am impressed with how simply Sunil Gandhi has explained one of the most important aspects of Customer Experience (CX). Citing Indian examples he drives home the point very clearly and I am sure readers will be able to embark on a CX improvement journey right way.
By Manoj Papisetty on 28 September 2015
In this book, he collates some of the most useful ways to look at new age businesses and lists down neat, powerful processes with workable frameworks for any business. I am particularly excited about this book in India because of the new startup era we are seeing in the country. It will certainly help the new age startups grow quick, efficient and sustainable.
By Anish Desai on 5 December 2015
Customer Experience Champion Sunil Gandhi, yet again takes the readers of his books through some amazing insights in delivering the value of your product/service. It’s a must read for all who believe customer is at the core of the business and the key to turning around business is by focusing on the value chain and the customer. A thorough joy ride!!!!
By Surendra Arora on 2 October 2015
You must have read many such books written on US companies or situations, I admire Sunil for giving a Indian perspective to it. Interesting read for all corporate executives and business person.
By Amazon Customer on 28 September 2015
An excellent and very pertinent viewpoint that has been explained very logically and persistently.
By Gopinath Narayanan – Published on Amazon.com on 8th June 2016
A must read for anyone in the customer experience role. This is a well researched book, with several examples and case studies. Very contemporary, and includes the impact of social media.
In fact it is not free, it comes with two conditions
Welcome to download , its free till 23rd July 2016
Destination decided. Parashar Agro Farm (PAF), Rajuri, Junnar District, Maharashtra. This was after marathon search on the Google. All prominent monsoon resorts in Maharashtra were booked for the weekend. We were looking for travel distance of around 200 KM from Mumbai, not more. Finally I was landed on the website of PAF. It was quite pleasing.
After having some hope, I visited Tripadvisor for reviews. To my pleasant surprise out of 24 reviews, 14 were Excellent and 10 were very good. Nothing below that. A very rare feat. Now my next challenge was having a vacancy there on my designated days.
I called Mr. Manoj Hadawale whose number was there on the site. He is the owner. He confirmed the availability of rooms. Advance was paid, others were roped in to join and the journey begun on 8th July 2016.
It was 7.40 in the morning. We travelled by Hyundai Grand i10 and other two couple were in a separate vehicle. Google map was set up for direction. It was showing 180 KM. from Dahisar Check Naka.
Dahisar Check Naka – Ghodbunder Road – Thane – Kalyan – Murbad – Malshej Ghat – Alephata – Rajuri
Breakfast point immediately after Bhiwandi Kalyan Junction on Kalyan Road.
Beautiful Kalyan Ahmednagar Highway – NH 61. Near Murbad.
Straight roads and greenery on boths side, very less vehicles.
Our road companion near Murbad
Look at the road ahead.
Small pleasure of road journey. 12 KM before Malshej Ghat . Bhajia/Pakora and tea point.
Thundering Malshej Ghat.. Vision blurred…but excitement was at its peak.
Waterfall at Malshej Ghat.
Driving in clouds.
It was journey worth doing at Malshej Ghat.
Rock. The route was closed a day before. Even it was closed on our return journey. Landslides.
Cautions driving. Rock and rain.
Tunnel at Malshej Ghat.
Destination, Parashar Agro Farm. It was sharp 2 o’clock and the lunch time.
The owner is post graduate in Agriculture. He was working in SBI, left his job and this is his startup. He is also promoting local Junner tourism.
Best part of the farm is: No Smoking – No Alcohol – No Non Veg and No TV and even No Pizzas and Pastas. .
The Farm House.
Traditional Maharashtrian Food.
Jaisa desh waisa bhesh.. Traditional Maharashtrian Attire.
The agro farm. Pomegranate and corn plantations but we were not in the right season. November is the rights eason to see the crops on the trees.
Village cattle farm.
Cattle food processing.
Aneghat, 12 KM from Rajuri on Ahmednagar Highway, Natural water made rock bride.
View from the bridge.
We were surrounded by Farm and hills.
Agro tourism without a tractor ride? Not complete.
& the nightmare begins. We were told by Manoj on Sunday, the day of our departure that Malshej Ghat route is closed due to landslide. We will have to take Rajuri – Alephata – Chakan – Talegaon – Pune Expressway – Lonavala – Airoli – Borivali route.
Bumper to bumper traffic on the road at each small town junction and pathetic road condition. How many hours it took us to travel 236 KM?? Any guess?
3 Km long traffic ended at this Toll plaza.
It took us 10 hours plus to travel 236 KM.
On the whole it was a beautiful journey travelling through Murbad – Malshej Ghat road. Konkan belt is known for its greenery, but this road was no less. Parashar Agro Farm was a different experience and I agree with the average review of 4.3 on tripadvisor. No hotels and resorts, this Agrofarm cum home stay will certainly rejuvenate you. (Caution go only if Malshej Ghat route is open).